Hear from three experts on how to make higher education and competency-based education work for you


Best Practices in Higher Education for Talent Management

College for America hosted three talent management experts from key employer partners—McDonald's, the Gap, Inc., and Grifols—to share tips and best practices for using higher education as a tool in workforce development and talent management.




These partner were recently recognized by President Obama following his State of the Union Address as leaders in upskilling their employees, improving business success through higher education.


About the experts

Edward M. Shaw, Executive Vice President Human Resources, Risk Manager, Caspers Company McDonald's

Employed with Caspers Company McDonald’s Restaurants since 1972, Ed served in restaurant operations before moving into the leadership of personnel in 1978. He was promoted to Vice President in 1987, Senior Vice President in 1996 and Executive Vice President in 1999. Ed heads both the Human Resources and the Risk Management departments for Caspers Company. His duties include human resource consulting, compensation and benefit design and representing the company in legal matters.  He also oversees the purchase of all insurance coverage lines and manages the self insured programs for Workers Compensation and Group Health. Ed oversees all education initiatives including the GED and tuition reimbursement programs.

Ed has a BA from the University of South Florida in Secondary Education and a Bachelors of Hamburgerology from McDonald’s Hamburger University in Oak Brook, IL.

Charlene White, Sr. Human Resource Manager, Gap Inc.

Ms. Charlene White entered Macy’s New York Executive Training program straight out of college.  At Macy’s she was a Department Manager, District Merchandise Manager, and a Buyer for the department store. She then joined Gap Inc. 24 years ago and has held many different field and corporate positions including: Area Manager, District Manager, Internal Placement Manager, Sr. Recruiter, Employee Relations Manager, Human Resource Generalist and her current position Sr. Human Resource Manager.  

She currently oversees Gap Inc. for Community Colleges, a program that is tied to the White House’s initiative Skills for America’s Future.   The program partners with 30 schools across the US.  The program brings job readiness skills training to students and exposes them to real-world business experience and prepares them for success.   The skills include: Time Management, Effective Communication, Conflict Resolution, Problem Solving, Resume Writing, Interviewing and Dressing for Success.  The program has awarded over $300,000 in scholarships and has trained over 5500 students. Charlene also oversees the Gap Field Internship Training program and College for America.

Beth Eacret, VP of Plasma Operational Development​, Grifols

Beth Eacret works for Grifols, a worldwide healthcare company that produces life-saving protein therapies for patients. She has spent over 30 years in the plasma industry and began her career as owner participant of Associated Bioscience, Inc. (ABI).    

The company was acquired by Centeon in the late nineties and she stayed on as Director of Operations. Through mergers and acquisitions, she transitioned to Aventis, CSL, then Talecris Biotherapeutics where she was the VP of Strategic Development. In 2011, Talecris was acquired by Grifols. Today, Beth is the VP of Plasma Operational Development with multifunction responsibility supporting the plasma collection business, and she is the Director of the Grifols Academy of Plasmapheresis.   

The Grifols Academy of Plasmapheresis provides employees with educational programs in the specialized field of human plasma science and is designed to offer continuous learning and a platform for opportunities, leadership development and innovation. Under Beth’s direction, the Academy voluntarily pursued obtaining accreditation by an agency recognized by the US Department of Education. In December 2014, the Grifols Academy was granted accreditation by Accrediting Council for Continuing Education and Training (ACCET). ACCET is one of the only accrediting agencies to be certified as an ISO 9001:2008—Quality Management System.    

The Grifols Academy implemented the College for America Program in September 2014, offering to cover 100% of tuition costs for eligible employees. In the first six months, more than 300 employees have enrolled in College for America.  

Moderator: Steve Giglio, Director of Partnerships, College for America

Steve Giglio, Director of Corporate Partnerships, possesses a broad background in sales management, marketing/customer service management and new product/market development, with particular expertise in promoting and supporting technology driven web-based information products and services in the Market Research, Health Care, Legal, Regulatory, Government and Education marketplaces. He is passionate about driving to, and exceeding, revenue goals as a founding employee and leadership team member. A native of Boston, Steve holds a BS in Biology from Boston College. 

College for America at Southern New Hampshire University offers a unique, competency-based college degree program designed for working adults: one that's extraordinarily affordable, flexible for busy lives, and designed to be more applicable in the workplace. Students can achieve a respected associate's or bachelor's degree from the accredited, nonprofit college.  If you have any questions, call us at 1-855-764-8CFA.

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