Six growing roles and the 55 skills they have in common

Workforce trend report

Nonclinical & Frontline Healthcare Roles Continue to Rise

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A year after the launch of the federal healthcare exchange, current demand and future projections remain high for frontline and nonclinical healthcare workers whose jobs have been expanded in number and scope by baby boomer retirements, new technologies, and the Affordable Care Act implementation. These catalysts are redefining the nature of the patient care team.

This updated industry report is a refresh of College for America’s original 2013 workforce strategy report, “The Rise of the Medical Assistant—and five other frontline and nonclinical healthcare jobs that are growing in number, complexity and importance.” 

The report identifies six fast-growing nonclinical and frontline positions that require increasingly complex skill sets. It includes updated data charts and hones in on two roles proving to make a positive difference in the patient experience.

The findings reflect labor market data, real-time job listings, and feedback from healthcare administrators nationwide.

Report highlights:

► With 21,965,600 workers in the healthcare industry projected by 2022, it’s the largest segment of the United States economy.

► Nonclinical, community and social service, and support positions comprise 42 percent of the healthcare workforce.

► Both frontline and nonclinical workers are expected to operate as a part of a high-functioning team by expertly communicating with patients, families, and peers.

► The shift to team-based patient care and an increased focus on the patient experience demands more complex skills sets of nonclinical and frontline workers. (See report for details)

► Six of today’s fastest-growing frontline and nonclinical healthcare jobs are: patient representative, community health worker, medical records technician, office supervisor, medical office specialist, and medical assistant.

► The workforce strategies team at College for America has reviewed 250 detailed work activities in these positions and identified 55 that are common to most of these fast-growing positions (see page 7 for details).

Fill out the form to download “Nonclinical and Frontline Healthcare Roles Continue to Rise”

Download the workforce strategy report